Reporting to the GM of IT Services, the Service Analyst - EU will work closely with the rest of the Service Management Team across a range of environments from Service Design and Transition to Infrastructure and Hardware configuration. You will be involved in the delivery of the availability and support of the Airline systems such as Engineering, Operations Control, Crew Control, Ground Operations and Safety Systems. You will work closely with the Infrastructure Team to support the Group network, server and storage environment. In addition, you will help manage the resolution of all non-eCommerce issues including escalation to appropriate senior management.
You will ideally be based in the Canary Islands, the successful candidate will have proven experience in a Service management role in a medium to large organisation and have a strong technical background in support. You will have an excellent understanding of infrastructure and application delivery, working knowledge of ServiceNow, be ITIL Foundation certified and competent with LAN/WANdesign and support and problem and change management (ITIL). Fluency in English and Spanish is mandatory, any additional European languages are highly desirable. A full driver’s license is necessary. Experience in PCI environments and cyber essentials would be beneficial.
In return, we offer an excellent salary and benefits package with fantastic opportunities for progression in a growing business.
This is a great opportunity to be part of an exciting forward thinking business. We operate scheduled leisure flights to holiday destinations in the Mediterranean, the Canary Islands and to European Leisure Cities from our 9 UK bases.
Help us to send our all-important customers on holiday with Jet2.com and Jet2holidays!! (IT Systems)